Refund policy
Return & Refunds Policy
Each journal is printed specifically for you through our print-on-demand partner. Because of this, we're unable to accept returns for change-of-mind purchases, but we stand behind the quality of every journal we send out.
Damaged or Defective Items
If your journal arrives damaged, defective, or misprinted, please contact us within 14 days of delivery at BenBarMedia@gmail.com with your order number and a photo of the issue. We'll send a replacement or issue a full refund — your choice.
How to Request a Replacement or Refund
- Email us at BenBarMedia@gmail.com within 14 days of delivery.
- We'll respond within 2 business days with next steps
Order Issues (wrong address, lost packages, etc.)
If your order hasn't arrived and tracking shows an issue, reach out to us at BenBarMedia@gmail.com and we'll help sort it out.
What We Cannot Accept
Because journals are made to order, we're unable to accept returns or exchanges for: Change of mind after purchase , Journals that have been written in or used, Orders past the 14-day window from delivery .